Protecting your privacy

Sakkara Group Holdings Pty Limited ACN 121 024 682 and its related entities (Sakkara) is committed to complying with its obligations under the Privacy Act 1988 (Cth) (Privacy Act). This policy outlines how we manage the collection, use and disclosure of ‘personal information’ and comply with the Australian Privacy Principles, in accordance with the Privacy Act.

What personal information do we collect and why do we need it?

Personal information, as defined in the Privacy Act, is information or an opinion about an identifiable, or reasonably identifiable, individual.

In the course of our business, it is necessary for us to collect personal information. Without limitation, the type of personal information we may collect includes:

• Personal Details: we may collect personal details such as an individual’s name and other information defined as “Personal Information” in the Privacy Act that allows us to identify who the individual is;
• Contact Information: we may collect information such as an individual’s email address, telephone and fax number, third-party usernames, residential, business and postal addresses and other information that allows us to contact an individual;
• Statistical Information: we may collect information about an individual’s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes; and
• Information an individual sends us: we may collect any personal correspondence that an individual sends us, or that is sent to us by others about an individual’s activities.

In general, we will use personal information we collect for the primary purposes for which it was collected and for related secondary purposes that are within your reasonable expectations.

Specifically, we collect, use and disclose personal information for purposes related to the operation of our business. This may include, but is not limited to:

• provide our property services to you; and
• send you details of other products and services that may be of interest to you.

We may provide your personal information to third parties who may provide you with details of their products and services that may be of interest to you. At any time, if you no longer wish to receive this additional marketing material or no longer wish us to disclose your personal information to third parties, let us know and we will remove your details from our direct marketing database.

If you do not provide us with your personal information we may be unable to assist you.

If, at any time, an individual provides personal information or other information about someone other than himself or herself, the individual warrants that they have that person's consent to provide such information for the purpose specified

How do we collect the personal information?

We collect personal information about you in person, in writing, by telephone, through our website and by other electronic communication channels. We collect this information through our staff and through our contracted agents and other service providers.

Wherever practicable, we will ask you for the information directly. However, we may need to contact others such as your business associates, bankers, credit reference agencies and referees. We will only obtain personal information about you from others with your consent.

Can I ‘opt-out’ of you using my personal information?

You are under no obligation to provide your Personal Information to us. However, this may prevent us from offering you some or all of our products or services.

Generally, when we communicate with you and collect personal information from you, you will be provided with the option to either:

• Opt In: Where relevant, an individual will have the right to choose to have Personal Information collected and/or receive information from us; or
• Opt Out: Where relevant, an individual will have the right to choose to exclude himself or herself from some or all collection of Personal Information and/or to receive information from us.

If you believe that you have received information from us that you did not opt in to receive, or wish to opt out to receive, you should contact us using the details below or use any opt-out mechanism we may make available in our communication to you.

Who will see or have access to your personal information?

Unless we are required to provide your personal information to others by law, by court order or to investigate suspected fraud or other unlawful activity, your personal information will only be used by Sakkara (including our employees and contractors, sales agents, external marketing agencies, insurers, funders and other advisers) and by third parties to whom we disclose the personal information in order for them to provide you with details of products and services that may be of interest to you.

Sakkara takes all reasonable steps to ensure that our information systems and files are kept secured from unauthorized access and our staff and contracted agents and service providers have been informed of the importance we place on protecting your privacy and their role in helping us to do so.

What if I want to check what personal information you hold about me?

Subject to any legal restrictions, on your written request we are required to provide you with details of what personal information we hold about you, and will generally do so within 28 days of receiving such a request. We may charge you reasonable a fee to provide you with this information.

If you believe there are errors in our records about you, please let us know by making a written request and we will be happy to investigate and correct any inaccuracies.

It is an individual’s responsibility to provide us with accurate and up to date personal information. We cannot be liable for any personal information that is provided to us that is incorrect and not corrected by an individual.

What will happen if there is a data breach?

Sakkara will report certain data breaches (known as Notifiable Data Breaches) to both individuals affected by the breach and the Office of the Australian Information Commissioner. A data breach is when personal information held by an entity is lost or subjected to unauthorised access, modification, disclosure, or other misuse or interference. Some data breaches are notifiable under the Privacy Act, and Sakkara will comply with its obligations to provide notifications of such breaches.

What do I do if I have a complaint about the handing of my personal information?

If an individual has a complaint about our handling of their Personal Information, they should address their complaint in writing using the details below.

At all times, privacy complaints will be treated seriously, dealt with promptly and in a confidential manner and will not affect your existing obligations or affect the commercial arrangements between you and Sakkara.

Our Privacy Officer will commence an investigation into your complaint.  You will be informed of the outcome of your complaint following the completion of the investigation.

In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.

Contacting us

Our Privacy Officer oversees the management of this Privacy Policy and compliance with the Australian Privacy Principles and the Privacy Act. This officer may have other duties within our business and also be assisted by internal and external professionals and advisors.

All correspondence with regards to privacy (including privacy complaints and requests for access or correction of Personal Information) should be addressed to:

The Privacy Officer
Sakkara Group Holdings Pty Limited
Postal address: PO Box R544, Royal Exchange, New South Wales 1225
email: